Privacy Policy

Looking after your data

Please rest assured we will keep your data secure.

We want to keep you in the loop, so here is why we need it and how we will use it.
 

1. For a better experience

We will use your data to enhance your shopping experience

2. Vigilance and Watchful

We will look after your data as if it was our own

3. Plain language

Chaos Cards will endeavour to make our policies as easy to understand as possible, we want you to know in an informed way how we interact with you

4. A top level service

Putting you in charge of whether you receive marketing communications

5. No hoarding!

If we don’t need your info, we’ll delete it!

 

Protecting Your Privacy

At Chaos Cards, we are totally committed to protecting the privacy and security of our customers and site visitors. The Chaos Cards team members are customers themselves, of both Chaos Cards and other e-commerce websites. We therefore completely relate to and empathise with how important your privacy is. If you have any questions about how we keep your date safe & private, please drop us a line at support@chaoscards.co.uk

For all of our services, the data controller — the company that’s responsible for your privacy— is FTK Gaming Network Limited (T/A Chaos Cards).

Table of contents

1. Using your information
2. Sharing your information
3. Marketing Messages
4. Discovering Adverts Online for Chaos Cards
5. Holding onto your information
6. Your rights explained
7. Updates to our privacy policy
8. Contacting us
9. Cookie Policy

1. Using your information

There are several different ways in which we utilise your data — this obviously depends on what it is. The tables below explain what we do and why we do it.

Your name and contact details

Utilising your name and contact detailsWhy we do this?

Ensuring your purchases are delivered to youWe need to do this to complete our contract with you

Send you service messages by text, email or telephoneIn order to keep you informed on the progress of your order

Sending you information by email, social media and postTo keep you fully informed. We only send this to you with your permission

To detect and prevent fraudTo defend against and unearth frauds, either against you or CHAOS CARDS – a sad fact of life, but critical

Displaying to you Chaoscards.co.uk promotions as your surf the webIn order that you see our latest deals and promotions

Discovering which products and services you appreciate as a customer

To initially meet your needs and then learn to exceed them!

Your date of birth information

Using your date of birth

Why?

To detect and prevent fraud

To defend against and unearth frauds, either against you or CHAOS CARDS – a sad fact of life, but critical

Your payment information

This means your card details should you pay via card, please have no concern, we cannot keep them.

How we use your payment information

Why?

Take payment, and give refunds

To complete our contract with you — currently we are not giving all our stuff away!

Fraud prevention and detection

To defend against and unearth frauds, either against you or Chaos Cards – a sad fact of life, but critical

Customer service records

Notes and details of our previous conversations & emails.

How we use your contact history

Why?

To provide optimum support

In the performance of our contract with you

Staff training

To enable our team to provide you with the best possible service

Your purchase history and Saved Baskets

Analysing what you’ve purchased and what you have stored for another occasion.

How we use your purchase history and saved items

Why?

To work out what you likely to want to buy and let you quickly checkout.

In performance of the contract and to make your experience better

In provision of customer services, enabling you to return the items.

In performance of the contract

Data regarding your phone / laptop, and use on our website

Information shared when you browse our site, such as your device type, IP address and, if you have shared it, your location data.

How we’ve used this information

Why?

To set default language options where applicable.

To give you the best possible shopping experience

Protect our website

To defend against and unearth frauds, either against you or Chaos Cards – a sad fact of life, but critical

Your responses to surveys, competitions and promotions

How we use your responses / entries to competitions

Why?

By running the prize draw / competition / survey

To perform our service to you, if we cannot use your data, we cannot contact you to tell you if you have won!

You are not compelled to enter any of our puzzle competitions, prize draws or social media promotions, however we respect your right not to participate if you do not wish to.

2. Sharing your information

We do not, and will not, sell any of your personal data to any 3rd party – including your name, address, email address or credit card information.

We passionately want to earn your trust and believe such practices to be incredibly unethical.

However, we share your information with the following, as necessary in order to provide our services to you, such as:

Related companies in the “Chaos Cards group”, as sometimes different bits of our operation are dealt with through related companies (particularly if licensing is involved)

• Organisations involved in the supply chain to get your purchases to you, for example, payment gateways, warehousing, pick / packers, and fulfilment agents
• Law enforcement and fraud prevention agencies
• Providers of professional services, for example, online marketing firms, search engine advertising partners and hosts of websites, who work with us to enable us to perform our business

We may provide 3rd parties with summarised but anonymous information and analytics about our clients, we will make sure that this information does not identify you.
 

3. Marketing messages

If you’ve opted in, we’ll send you marketing messages by email to keep you aware of what latest industry news, competitions, puzzles and new arrivals. Plus, much more!

Would you like to stop receiving messages from Chaoscards.co.uk

This is easy and you can do this at any time.

You can do this:

• By accessing the settings on your account (Members may need to contact us to remove you from the scheme)
• Using the ‘unsubscribe’ link in any marketing email
• By sending and email or calling customer services

We’ll then make sure you no longer receive marketing communications from us

We will endeavour to action your request as soon as possible. However, please take heed that as we employ a complex inter-connected web of services, you may continue to receive messages for a few working days whilst your request filters through the entire system.

Service messages will continue to be sent and opting out of marketing communications will not stop service emails or texts (such as order status updates)
 

4. Discovering adverts for Chaoscards.co.uk on the internet

We are a pervasive force in online advertising, with the intention to keep you informed with what we are up to and of course our products!

As with many companies, we aim Chaos Cards banners and advertisements to you whilst you visit other websites and applications. This is achieved through a variety of digital marketing networks and online ad platforms. We employ a diverse number of advertising processes, such as cookies and ad tags.

The banners and adverts you will see are based on information we know based on your previous visits to Chaos Cards (for example, your Chaos Cards website search history, or content you have read on our website) It is also possible that Chaos Cards banners or ads may be served based on adverts you have clicked on in the past.

5. Holding on to your information

We’ll keep your information whilst you have your account, or alternatively if necessary to provide our services to you. If you must contact customer support, then for as long as is required to deliver services and for reporting and data analysis.

Should it be reasonably necessary or alternatively a requirement to achieve legal or statutory requisites, resolve disputes, prevent fraud and/or abuse, or also, enforce our terms and conditions, then we may retain some information of yours as required, even once your account is closed or it is not necessary to provide our services to you.
 

6. Your rights explained

• Please rest assured that you have extensive rights:
• To be informed about how your personal information is being used (like this policy!)
• To request the correction of inaccurate information that we hold about you (You can probably do this through the, my account screen.)
• In some circumstances you can request that we delete your data, cease collecting it and / or stop processing it
• To opt out of direct marketing messages, which you can do at any time after you have signed up, you must give us your explicit consent to sign up in the first instance
•  Access to the personal information we hold about you
   

7. Updates to our privacy policy

We can from time to time update this page to reflect changes with regard to how we are processing your information.

If we make significant changes, we will make that clear on our website, or by alternative communication such as email, that you are able to review the changes before continuing to use our website.
 

8. Contacting Us

Should you have any questions or have feedback regarding this notice. If you would like us to cease using your information or exercise any of your rights as set above or finally, if you have a complaint, then please contact customer services who will be happy to answer any questions that you have.

You can contact us at support@chaoscards.co.uk or submit a request via our website. Alternatively, you can write to us or send a Raven to

FTK Gaming Network Ltd (T/A Chaos Cards)
Unit 5 Centurion Park,
Caesars way
Folkestone
Kent
CT19 4AH

9. Cookie Policy

Privacy Statement: How we use Cookies

Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to help identify your computer, so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.
 

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.
 

The following is strictly necessary in the operation of our website.
 

This Website Will:

• Remember what is in your shopping basket
• Remember where you are in the order process
• Remember that you are logged in and that your session is secure. You need to be logged in to complete an order unless using PayPal Express Checkout

The following are not strictly necessary but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).
 

This Website Will:

• Functional Cookies - Track the pages you visits via Google Analytics
• Targeting Cookies - Allow you to share pages with social networks such as Facebook (If available)

This website will not

• Share any personal information with third parties.