Returns Policy

Returns Policy

We offer a generous Returns policy, giving you up to a month in certain situations to cancel your order! Full details below. Otherwise the statutory 14 day return limit is in place. When returning an item please include your order number or confirmation email so we are able to process your return. 

Return address:

FTK Gaming Network Ltd. (T/A Chaos Cards)
Unit 5 Centurion Park, Caesar's Way
Folkestone, Kent (UK)
CT19 4AH

Orders cancelled.

If the item is undamaged, completely unopened and unused in the original wrapping exactly as received, then you may return the item as unwanted for up to one month from the date you receive it! This applies to order placed from Tuesday 1st June 2021 onward.

(The time limit from Wednesday 23rd May 2018 to Monday 31st May 2021 was six months instead of one month). Otherwise, the usual 14 days return limit applies.

You will be responsible for postage costs and ensuring the item reaches us in the same condition received.

Please note that if the item returned does not satisfy these requirements, we will not accept it.

Fair use applies, customers may return up to 6 items under this policy. Otherwise, 14-day terms will automatically apply. Maximum limit per customer per lifetime of returns under this policy is £150 (inc VAT).

If you exceed the limit, we reserve the right to refuse the return. Accepting a return above this limit does not mean we must accept further returns above this limit and we will judge each case on its merits.

Fair use also includes but is not limited to one use per household / address. This policy only applies to consumers and not to customers purchasing items for resale.

We also reserve the right not to honour this policy if we feel it is being manipulated, sole interpretation of manipulation to rest with FTK Gaming Network Ltd (T/A Chaos Cards.) You agree that this is fair and reasonable when returning goods under this provision.

This policy does not affect your statutory rights.

This policy will NOT apply to trading card products including single cards and any other non-sealed products, the normal 14 days statutory returns period will apply here instead. 

{for purchases between Wednesday 23rd May 2018 and Monday 31st May 2021, sealed trading card game products were included in the policy, they are not anymore}

This is due to the volatility of trading card game product market prices. 

Refunds will be processed as soon as possible and not later than 30 days after confirming receipt of the items.

Finally, note our returns policy does not extend to wholesale accounts, who can only return products that are faulty.

Trading card game products include Pokémon, Magic the Gathering, Yu-Gi-Oh! sealed products and single cards. Other games such as Flesh and Blood, Digimon and Cardfight!! Vanguard are also included under this provision. Any game that has booster packs and single cards that fluctuate in price we are classing as a Trading card game product under this policy. 

The enhanced policy will apply primarily to board games and miniature games that are eminently resell-able past their release dates. 

Damaged or Faulty Goods

If you have received a faulty or damaged item you must inform us within 30 days of receiving the order. We will then offer a suitable resolution at no cost to yourself. We do reserve the right to refuse complaints, or levy suitable charges for issues raised after this period.

Special note: Damaged cards inside blind packed products like Booster packs.

In the event that a particular card is damaged inside a pack, we will only be able to replace the booster pack as being faulty (the product purchased) and not the individual cards inside. In the rare event this happens to you, you could benefit by contacting the manufacturer first for a replacement card, but note they have no duty to do so.

Other Returns

In the unlikely event that your item arrives damaged or we made a mistake on your order or your item has suffered a manufacturing fault, then please contact us at support@chaoscards.co.uk. Most manufacturing faults can be quickly resolved via an email to the manufacturer. If you wish to return an item in these circumstances we will cover the postage costs for your return up to standard shipping.

Pre-order cancellations

You may cancel a pre-order for a full refund up until the order has shipped, which is usually one day before the official release date (on the day itself for Magic the Gathering) If a pre-order product has fallen in price since you ordered it, we can refund you or issue store credit for the difference, so you get the lower price. This applies up to the point the order is dispatched.

Quality Guarantee

Chaos Cards provides quality products. All products we sell are guaranteed to be genuine and authentic. All products will be in mint condition unless otherwise stated.